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Contact usFrequently Asked Questions
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Photo Day & Resumption
The exact date will be provided by your school. You'll also see it on our photo retake page once we've set the dates. Make a note of it somewhere!
Yes! A rehearsal day is planned. You will receive the information through the school or our platform. Your little model will have a second chance to shine.
Absolutely. Resumption Day is here for just that. We want you to be proud to display your portrait.
We sometimes take photos of siblings! However, this is not a systematic service and depends on the time available on the day of the session. To find out if this is possible, we invite you to contact the school directly .
We invite you to read our article right here!
Order and payment
If you are a school manager and are looking for our rates, please email us for a quote! Otherwise, you can view our rates by logging into your images.
Log in to our website with the access code provided by the school. You'll see all the photos and be able to select your favorites.
Email us with your school name, class, and child's name. We'll send you a new code faster than a camera click.
You can pay by credit card (Visa and MasterCard), Apple Pay, or Google Pay. If you have any issues, just let us know; we're super flexible.
The ability to modify your order depends on the type of products you have chosen:
- For digital files , yes, it is possible if you have not yet uploaded your photos. Contact us so we can make the necessary adjustments.
- For custom prints and products , unfortunately no. Once payment is made, the order is instantly sent to our lab for printing. It is therefore important to carefully check your cart before finalizing your purchase!
Yes, but please note: a slight delay and an additional $16 fee will apply. Your order will be shipped by our photo lab to your door.
Absolutely! In the login area, be sure to click the "+" button so you can enter additional access codes and view images of multiple children in the same session.
Yes, absolutely! It's even a great idea.
We have several options so you can order any poses you like for your child:
- You can choose one of our pre-defined packages .
- You can create your own sets with our à la carte products for a 100% personalized purchase.
Please note : Each set is associated with a single pose. To order multiple poses, simply choose multiple sets. It's simple and allows you to have it all!
delivery time
On average, allow 10 business days after the end of the order period.
Photos are delivered to the school within 10 business days. If you choose the home delivery option, they will arrive directly to your home.
We offer two delivery options:
- Free delivery to school: During the 10-day sale period , you can choose free delivery. Your order will be delivered to the school and distributed to your child. This is the perfect option to save!
- Home Delivery: If you order after the deadline, only home delivery is available. The fee is $16 + tax . You can also opt for this option at any time if you want to receive your photos faster.
Contact us as soon as you receive it. Send a photo of the problem, and we'll get it back to you promptly.
Before writing to us, check with your teacher or school. Products are not packaged in photo envelopes to avoid damage, so they sometimes end up at the bottom of your backpack, in your desk, or in your locker. If you can't find them, contact us!
Oops, sorry for the delay! We'll help you find it. Don't panic, it's probably just a minor mishap.
Here are the steps to follow:
- Check your confirmation email. There you will find a link to your order status.
- Look at the status:
- If you still haven't heard anything , please contact us. We're here to help!